Three Ways to Accelerate Your Customer Focus in 2021; Sponsored by Brand Vista

Brand Vista – Emma Titchener, Director

Emma has been at Brand Vista for almost six years – and she has extensive experience across a range of industries, both client and agency side.

Known for being an innovative, future oriented and strategic thinker she’ll be able to reveal ideas and thought provoking content that will help you think outside of the box to generate profits.

Brand Vista – Gary Moss, Chairman

Gary has worked with some of the most coveted brands in the world – including Merlin Entertainment who’s global brands include Madame Tussauds, Alton Towers and the London Eye, Greene King, Visit England (for the London 2012 Olympics) and Gala Bingo.

As Co-Founder of the business he has taken the firm on a more into the built environment industry, working with Quintain, Home Group and Brio Retirement Villages to name and few, and he’ll be able to share how their work with these organisations has seen their brands grow.

Places for People – Deborah Owen-Ellis Clark, Director of Marketing

Deborah is an award-winning, strategic and creative senior marketing leader, and as our Director of Marketing and communications, Deborah is responsible for leading our People First strategy, including customer insights, customer experience and marketing and communications strategy. With over 25 years’ experience, Deborah has a proven track record in the development and success of placemaking, destination and retail brands. Deborah is passionate about connecting people with products and places, by developing insights-led brand propositions, customer experiences, marketing and communication strategies and by engaging all stakeholders, communities and technology.

Together Agency – Nick Honey, Co-Founder & Partner

Nick is Co-Founder of Together, a creative communications agency with extensive expertise in property and the built environment. He has been involved in property marketing for over 25 years working with private housing clients, as well as those in the rented, partnership and commercial sectors. The agency builds its creative ideas on insights, historically qualitative and quantitative research, but is now developing cutting-edge techniques using behavioural psychology and sensory science to gain even more traction and impact.

MMR Research Worldwide – Valerie Mialon, Global Sensory Director

Valerie is the Global Sensory Director for MMR, the world’s biggest sensory research consultancy with hubs in Europe, the US and Asia. Over the last 25 years she has worked with many global food, drink, beauty and FMCG brands, living in the UK, Australia and now New York.  In her current role she focuses on making the power of sensory science more widely accessible to help a broader range of industries, creating product and service experiences that delight consumers and create growth for companies.